Support
We're here to help
A real person answers, and we reply within 24 hours.
Email support
support@infralabs.store, we reply within 24 hours.
Frequently asked
When do I receive my credentials?
Most orders are delivered instantly, and the credentials appear on your order page the moment payment clears. Some items are prepared on demand (about 30 minutes); we email you as soon as they're ready.
How do I add balance to my wallet?
Open the top-up dialog from the header, choose an amount, and pay with crypto. Your balance is credited automatically once the payment settles, then you pay from balance at checkout.
What if a product doesn't work?
If an item is non-functional on delivery, report it within 24 hours and we'll replace it or credit your wallet, per our Refund Policy.
How fast is support?
We reply to every request within 24 hours. Email us and a real person will get back to you.
See also our Refund Policy, Terms and How it works.